ALLTEL Wireless User Reviews

Cons: bad customer service, lies, contracts, lies, employees don't know what they are talking about.

Summary: I have had Alltel for 4 years it started out ok except when it came to get a new phone when mine broke before my contract was up. My phone litterally split in 2 and they told me i had to pay full price for a new phone and i told them i didnt want a new phone and i wasnt paying the bill for the 2 months i didnt have a phone and they tried to take me to court on it and i won.

And then i add insurance on my bill after that phone broke got a normal flip lasted about a year and 3 months before it wouldnt stay charged anymore and the buttons hardly worked, but had 3 months again with out a phone because cant get a new phone at a reasonable price until 3 months before your 2 years is up. Then my 3rd phone was my favorite phone i loved it of course it was out of stock.

So after my tragic accident my phone was in a million pieces so it didnt work explained my accident with insurance on my phone they refused to work with me to get a new phone i was willing to pay th $50 for a new one but that isnt what they wanted they wanted me to pay $300 for a new one because i had just gotten the one that was wrecked in my accident. So i actually backed down for a little bit then went in to corporate office and rose a little hell cause i was honestly just getting fed up.

And seriously if i wasnt on a plan with my parents and only had to pay $30 a month for my phone i would so go somewhere else but now were on the 4th phone the cool LG Scoop esspecially made for texting with the cool slide out keyboard... ya ok it would be cool if ya could text on the keyboard with out it taking a pause every minute and if the buttons actually worked.

I have been into the corporate office 75 times since march of 09 complaining about this phone no one seems to give to hoots about THEIR CUSTOMERS SATISFACTION...in my opinion when you are giving up $50 of your money to get a new phone to replace the problem ya had with your recent one you shouldnt have to get the same phone as you have you already know what is going to go wrong with it after only having it 3 months.

Plus the LG Scoop got a recall on it for delay of texting and call dropping but you think Alltel could let anyone know that when they ask why the phone isnt working no they keep it to their self because they dont want to DEAL WITH THE CUSTOMER...FIGURE THAT ONE OUT. I honestly hope Verizon will better serve the Alltel customers cause after reading all these other reviews I realize that i am not the only not liking Alltel lately.